Privacy Policy
This Privacy Policy describes how ConsultFlow (“ConsultFlow”, “we”, “us”) collects and uses information when you visit our website or use our products and services (the “Services”).
Information we collect
- Contact information: name, email, organization, phone, and message details you provide via contact forms or emails.
- Account information: when using our products (e.g., VetFlow), we collect authentication and profile data needed to provide access.
- Service content: information and files uploaded into the Services by authorized users on behalf of their organization.
- Operational data: basic logs and diagnostics (e.g., timestamps, device/browser info) to maintain security and reliability.
How we use information
- Provide, operate, and improve the Services
- Authenticate users and enforce access controls
- Respond to support requests and sales inquiries
- Monitor for abuse, fraud, and security incidents
- Comply with legal obligations
How we share information
We do not sell personal information. We may share information with service providers (“subprocessors”) that help us operate the Services, and with your organization’s authorized administrators for account management and support.
For enterprise customers, a detailed list of subprocessors and data processing terms can be provided during procurement.
Data retention
We retain information as long as necessary to provide the Services, meet contractual obligations, and comply with legal requirements. Enterprise retention and deletion requirements can be specified contractually.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. Learn more on our Product page.
Your choices
- Access and correction: contact your organization’s administrator or us to update your information.
- Deletion: subject to contractual and legal requirements, you may request deletion through your organization or by contacting us.
Contact
Questions? Email help@consult-flow.com or use /contact.